Hornby is dedicated to providing support to all our customers past and present. There are many ways you can receive support from this website.
EMAIL HORNBY CUSTOMER CARE
If you are unable to find answers to your questions online you can contact our Customer Support department via email and telephone.
Email: Email Customer Care
Tel: +44 (0)1843 233525
HORNBY DCC DOWNLOADS & GUIDES
Important updates for the Elite, and DCC Chipping tutorials for Locos and accessories
Elite Firmware Updates
Locomotive and Accessory Chip Fitting Guides
FAQ & JARGON BUSTER
If your question is a common one it maybe be in our FAQ, and many different terminologies and abbreviations are detailed in our Jargon buster.
COMMUNITY FORUMS
The Hornby.com Forum is a full and busy community with many knowledgeable members. Your question may have already been asked in the forum and have comprehensive answers. If it hasn't you can always ask. (Registration is required)
PRODUCT SERVICE SHEETS
Find out how to service and maintain your locomotives using the Hornby Service Sheets.
Find and download Service Sheets for your Hornby locomotives.